Delivery

At Country Clutter, we always aim to wrap and dispatch your order the same weekday if we receive it before 3pm.

If we are unable to do so, we will try to contact you to agree the best solution for you, via your phone number if you have provided it, or if we don't have your number, via the email address that you give us.

STANDARD DELIVERY

Each item is priced individually and clearly on our website, but please understand we are often only able to dispatch Monday to Friday. We will send an email with the Royal Mail tracking code to the email address you provide as soon as we're back from the Post office.

OVERSEAS OR URGENT DELIVERY

If you wish for your purchase to be posted overseas or in a hurry, please contact us so we can arrange delivery and discuss costing with you. Please note that we cannot be liable for import taxes or additional costs which may be imposed on orders for outside the UK.

UK (Mainland)

For all orders received before 3.30pm we try to despatch before the end of that working day - Royal Mail Tracked 48. Please provide us with an address where someone will be in to receive the delivery. 

POSTAGE & PACKAGING CHARGES*

UK - £3.89 (Royal Mail Tracked 48)

UK Faster Delivery - £4.79  (Royal Mail Tracked 24)

*Where true cost of delivery is significantly different, we may need to contact you and agree an appropriate adjustment.

Guarantee

Our No Quibble Guarantee in addition to your statutory rights, ensures that if within 14 days you are unhappy with your purchase and provided the product is returned in its original packaging, unopened, in a resalable condition, together with your receipt, we will arrange an immediate replacement or refund. No problem. These terms and conditions do not affect your statutory rights

 ​​​​​​​Cancellation

As part of our no quibble guarantee, please note that under current Consumer Protection (Distance Selling) Regulations, UK orders are entitled to a "cooling off period". Under these regulations UK customers (customers resident in the UK) are entitled to cancel your order fourteen working days from the day after you receive your goods, for any reason.
 

The regulations state that we must return your money within 30 days. It is our policy that all monies will be returned within 5 working days of valid cancellation.

Please return products with the original packing receipt to the following address:

Country Clutter

2 St Mary’s Street

Chepstow

Monmouthshire

NP16 5EU

We recommend that your items are returned via registered mail. We cannot accept liability for goods lost or damaged in transport. Please note that the return postage will not be refunded. 

However if you return a faulty item, the postage cost will of course be reimbursed.
​​​These terms and conditions do not affect your statutory rights